Unlimited update & support
Technical support is available as an annual payment or can be paid for in monthly installments. This includes our telephone “Help Line” at 888-509-4204 x5. Hours are 5am to 5pm PST. Fax (888-509-4204), email (firstname.lastname@example.org) and BBP LIVE Assist are also available.
Bug Fixes: Any reproducible bug, a problem that can be reproduced with the same sequence, will be fixed and updated within 5 business days while you are under “Update/Support” contract.
Any modifications required for Federal or State government agencies will be added at NO additional cost to you.
After your first year has expired you may purchase another 12 months of “Update/Support” at approx. 20% of the purchase price per year.
While under contract, we offer unlimited training support via email, and phone. On-site training and on-line training vary between individual consultants and may require an invoice to be paid prior to service. Speak with your BBP consultant for details.