Our Guarantee:

            When you purchase a solution package from us it includes the existing version of the software package and because all software is continually changing and adapting to our environment, you also receive all updates of the software for one year.

        You also receive full RFM (Request For Modification) privileges for the same year. Here is how RFM works: 

1.      You find something you would like added to the program or a modification  to an existing module.

2.      You submit the details to us, well documented, by fax or email.

3.      We check with other clients using the software in a similar business.

4.      In most cases you only request things that everyone can use.

5.      If it is determined that it should be a standard feature of the software package, it is included in the next update cycle and posted to our web page.

6.      If it turns out to be something ONLY your company requires and not a standard feature, you still have an opportunity to have the modification added but at a charge to you.

7.      RFM is a standard feature of our “Update/Support” package.

Updates are posted to our web page on a regular basis and the password will be given on request if you are under contract.

Our support is very complete and consistent including telephone “Help Line” at 1-888-509-4204. Right now the hours are 8am to 5pm Eastern, 9am to 5pm Pacific time. Fax (1-888-509-4204) and email (from button on home page) are also  available. At some times email and fax response is all you will receive.

Bug Fixes: Any reproducible bug, a problem that can be reproduced with the same sequence, will be fixed and updated within 5 business days while you are under “Update/Support” contract.

Any modifications required for Federal, State, or local government agencies will be added at NO additional cost to you.

After your first year has expired you may purchase another 12 months of “Update/Support” at aprox. 20% of the purchase price per year. If your solution package was $2,995.00 annual update and support would be $600.00. A $14,995.00 package would be $3,000.00 per year for update/support.

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Last modified: Tuesday June 12, 2007.